[New Launch] ServiceNow CIS-SP Dumps (Practice Test) with Newly CIS-SP Exam

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ServiceNow CIS-SP Exam Syllabus Topics:

TopicDetails
Topic 1
  • Domain Setup and Service Provider Architecture: For ServiceNow administrators and architects, this portion of the examination evaluates understanding of core system configurations, organizational structure mapping, multi-instance architectures, and integration capabilities.
Topic 2
  • Domain Support in Applications: For ServiceNow application developers and customization specialists, this section tests expertise in implementing domain support across various levels, configuring service catalogs, and managing knowledge bases within the platform.
Topic 3
  • Foundational Data Management: For ServiceNow data analysts and integration specialists, this exam component focuses on proficiency in data import procedures and transformation processes.
Topic 4
  • Data Separation
  • Visibility: For ServiceNow data managers and security specialists, this exam section assesses knowledge of domain-specific data fields, data movement and directionality, relationship structures, group-based visibility controls, and unique data management considerations.

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ServiceNow ServiceNOW Certified Implementation Specialist - Service Provide Sample Questions (Q15-Q20):

NEW QUESTION # 15
If a user has the ITIL role and resides in the MSP domain, which is true?

  • A. They have that role in all domains they have access to.
  • B. They can be restricted to self-service in other domains by granting the Self-Service role.
  • C. They may be granted the Admin role in other domains.
  • D. They can administer other domains by granting the Domain Admin role.

Answer: A

Explanation:
In ServiceNow, domain separation allows organizations to segregate data, processes, and administrative tasks into logical groupings called domains1. This is particularly useful for Managed Service Providers (MSPs), where multiple organizations or customers use the same ServiceNow instance but require isolation from each other2.
When a user has the ITIL role within the MSP domain, they inherently have that role across all domains they have access to. This is because roles in ServiceNow are global by default, meaning they apply across all domains unless specifically restricted31. The ITIL role is a set of permissions that typically includes the ability to manage incident, problem, and change records, which are fundamental to IT service management.
The other options, such as being granted the Admin role in other domains (B), administering other domains by granting the Domain Admin role , or being restricted to self-service in other domains by granting the Self-Service role (D), are actions that require explicit configuration by an administrator with the appropriate level of access and are not automatic outcomes of having the ITIL role in the MSP domain4.
It's important to note that while the ITIL role may be global, access to specific records and the ability to perform certain actions can still be controlled within each domain through ACLs (Access Control Lists) and other domain-specific configurations1.


NEW QUESTION # 16
What happens when the glide.knowman.allow_edit_global_articles system property is enabled ?

  • A. Users in global can check out and edit global articles
  • B. Users with admin rights from global domain can check out and edit global articles
  • C. Users from any domain with a knowledge admin role and can check out and edit global articles
  • D. Any user from a domain other than the global domain can check out and edit global articles

Answer: A

Explanation:
The glide.knowman.allow_edit_global_articles system property in ServiceNow, when enabled, allows users in the global domain to check out and edit global knowledge articles. This property is particularly useful in scenarios where an organization wants to centralize the editing of knowledge articles to users who are part of the global domain, typically administrators or designated knowledge managers.
This setting ensures that while users from other domains can view and utilize the global knowledge articles, the editing rights are reserved for global domain users to maintain consistency and control over the content. It's important to note that this property does not extend editing privileges to users from non-global domains or to all users with a knowledge admin role; it specifically targets users within the global domain.
The configuration of this property is a part of the knowledge management best practices in ServiceNow, as it helps in maintaining the quality and integrity of knowledge articles by restricting edit access to a controlled group of users. This approach aligns with the overall strategy of domain separation, where the goal is to separate and protect the data and operations of different business units or domains within the same ServiceNow instance1.


NEW QUESTION # 17
If a business rule exists in the parent domain and is overridden in the child domain, which rule will run for the parent domain?

  • A. The child rule will run
  • B. Both rules will run
  • C. Neither rule will run
  • D. The parent rule will run

Answer: D

Explanation:
In ServiceNow, the concept of domain separation allows for data and administrative segregation between different domains within an instance. When a business rule is defined in a parent domain, it applies to that domain and all child domains unless specifically overridden in a child domain1.
If a business rule is overridden in a child domain, the original rule in the parent domain continues to apply only to the parent domain and any other child domains that have not overridden the rule. The overridden rule in the child domain applies only to that specific child domain1.
Therefore, for the parent domain, the business rule that was created in the parent domain will run. The child domain's override does not affect the operation of the parent domain's business rules. This ensures that each domain can have customized behavior while still inheriting the broader rules set at the parent level.
It's important to manage these rules carefully to maintain the intended data integrity and operational workflows across different domains within the ServiceNow environment4.


NEW QUESTION # 18
What is the purpose of the Domain Separation Center?

  • A. configuring and managing domain separation
  • B. configure and review domain configuration audits for errors and warnings
  • C. Global admins ,rack domain separation activities
  • D. domain admins to manage their specific domain

Answer: B

Explanation:
The purpose of the Domain Separation Center in ServiceNow is to configure and review domain configuration audits for errors and warnings. This tool is essential for administrators to ensure that domain separation is correctly implemented and maintained. It helps in identifying and resolving any issues related to domain configurations, thereby maintaining the integrity and proper functioning of the domain-separated environment.
Reference:
* ServiceNow Domain Separation - Basics
* ServiceNow Domain Separation - Advanced Concepts


NEW QUESTION # 19
Which are the available Domain Types on a baseline instance?
Choose 3 answers

  • A. TOP
  • B. MSP
  • C. Vendor
  • D. Primary
  • E. Customer

Answer: A,D,E

Explanation:
In a baseline ServiceNow instance, the available domain types include Primary, TOP, and Customer. These domain types are part of the domain hierarchy that ServiceNow uses to organize data, processes, and administrative tasks within the platform.
* Primary: This is the main domain where the instance is initially set up. It's the starting point for the domain hierarchy and typically contains the core configurations and settings for the instance.
* TOP: The TOP domain is the highest level in the domain hierarchy, above all other domains. It is used for defining global processes and settings that can be inherited by lower-level domains.
* Customer: Customer domains are created to represent individual customers or tenants in a multi-tenancy environment. Each customer domain can have its own unique configurations, processes, and data that are separate from other domains.
The concept of MSP (Managed Service Provider) and Vendor domains are not standard domain types in a baseline instance but can be configured as part of a domain separation strategy to cater to specific business needs. The ServiceNow documentation provides detailed information on domain separation, including the types of domains and how they are used within the platform. Domain separation allows organizations to maintain data privacy and process customization across different business entities within a single instance of ServiceNow.


NEW QUESTION # 20
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